Privacy Policy

Information We Collect

We collect personal information you voluntarily provide through the website, including contact form details such as your full name, phone number, optional email address, inquiry category, and message. If you use the employee portal, we may also collect account, profile, project, equipment, photo, inventory, and activity information needed to operate that portal.

How We Use Your Information

We use personal information to respond to inquiries, provide restoration and repair services, manage employee portal accounts, support project and inventory workflows, protect the website, and comply with legal or operational requirements.

Contact Form Messages

Contact form submissions are sent to ActFAST by email for review and response. The public contact form does not create a public account or marketing subscription.

Cookies and Browser Storage

The current site code uses necessary cookies and browser storage for functions such as employee access-code checks, secure login sessions, CSRF protection, saved portal preferences, local drafts, and this cookie notice. We did not identify advertising cookies or analytics trackers in the current site code. See our Cookie Policy for more detail.

Third-Party Services

The website and employee portal may use service providers to operate core features, including email delivery, Google and Facebook login, Google Places review information, YouTube video embeds, Dropbox file workflows, Cloudinary image handling, and hosting/database services. These providers may process information as needed to deliver their services.

How We Protect Your Information

We use reasonable administrative and technical safeguards, including HTTPS, authentication controls, role-based access for protected portal areas, and limited access to business communications and records.

Sharing Your Information

We do not sell personal information. We may share information with service providers that help us operate the website, respond to requests, manage projects, or comply with legal obligations.

Your Rights and Choices

You may request access to personal information we hold about you, ask for corrections, withdraw consent where applicable, or request deletion subject to legal and operational retention requirements. To make a request, email info@actfast.ca. You can also review our Data Deletion Instructions.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, website features, or legal requirements. The effective date above shows when this page was last updated.

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